Professional project evidence spanning AI implementation, cloud infrastructure, and technology operations leadership.
AI system design, prompt engineering, governance, and automation implementations.
Valenture Institute | Mar – Oct 2025
Led end-to-end implementation of Intercom's Fin AI agent as the primary frontline support channel for ~4,800 learners. Designed AI architecture, prompt engineering, escalation logic, and safeguarding controls in an educational environment.
Valenture Institute
Designed and deployed an AI-powered chatbot integrated into Google Chat and Spaces, using semantic search (LangChain & FAISS) over the Marker Handbook to resolve grading queries instantly. Deployed serverlessly on Google Cloud Run.
Valenture Institute | Jan – Jun 2024
Led organisation-wide AI adoption initiative as AI Ambassador. Researched generative AI platforms, delivered enablement sessions to 300+ staff, authored the Responsible AI Use, Ethics & Compliance Policy, and established governance controls aligned to POPIA/GDPR.
Infrastructure, cloud, operational systems, and strategic IT leadership projects.
Valenture Institute | 2025
Developed a comprehensive IT Roadmap aligned to ITIL, NIST, and ISO frameworks across 7 strategic pillars: infrastructure, security, DevOps, innovation, and more. Conducted systems audits, stakeholder check-ins, and produced a visual roadmap for SLT approval.
Valenture Institute | Nov 2022 – Oct 2023
Led full-scale AWS cloud transformation — redesigned multi-account architecture, executed 11 Well-Architected Reviews (avg. 95% score), reduced monthly AWS spend from ~USD 19,000 to USD 11,000, and saved ZAR 700,000/yr by bringing hosting in-house.
Valenture Institute | Ongoing
Responsible for the design, governance, and security of production AWS environments across multi-environment (dev/staging/prod). Authored formal patching policies, implemented disaster recovery procedures, and managed infrastructure lifecycle and configuration.
Valenture Institute | Jan – Jun 2025
Led enterprise-wide migration from Asana to ClickUp for 130 staff members. Negotiated a 2-year contract saving ~ZAR 140,000, redesigned workflows and automations, and delivered a phased low-risk rollout with strong adoption and minimal friction.
Company Name Redacted | Sep – Dec 2022
Managed structured, secure, and humane IT offboarding of 200+ staff in a fully remote-first environment. Designed the offboarding framework covering MDM removal, access deprovisioning, asset resale, and cross-departmental coordination — later institutionalised for 2023–2025.
Excellerate Property Services | 2018 – 2022
As Head of IT, managed national deployment of parking and access control systems across multiple retail sites in South Africa. Led vendor management, commercial costing, site assessments, rental agreements, and ongoing technical operations including connectivity and revenue reconciliation.
Excellerate Services | Oct 2018 – Feb 2021
As Project Lead / Head of Technology, designed and delivered a centralised web-based BI and operational platform replacing manual spreadsheet-driven processes. Eliminated fragmented audit and revenue reconciliation workflows, improving accuracy, efficiency, and scalability.
Excellerate Property Services | Sep 2017 – Mar 2018
Led the migration of 184 operational sites from MTN MPLS to a Vodacom-managed WAN solution. Coordinated landlords, ISPs, and ICT engineers; installed and configured MikroTik devices; decommissioned existing MPLS links and validated cutover at each site with minimal downtime.