15+ years of progressive technology leadership and 9+ years in senior roles — spanning group ICT governance, cloud transformation, AI enablement, and enterprise service delivery across diversified investment groups.
Establishing the Group ICT governance function across three business units — Hyperclear Tech (incl. Cyberlogic MSP), Hyperclear Capital, and Hyperclear Ventures — serving ~400 users in a fully outsourced ICT delivery environment. Building a thin but authoritative retained ICT model that manages vendor accountability, shapes technology strategy, controls group spend, and aligns ICT investment with each BU's growth trajectory. Designed the Run → Grow → Transform sequencing model to move from stabilisation through consolidation to strategic uplift.
Delivered AI, Microsoft Power Platform, and ISP system solutions for a UK-based MSP. Designed and built an AI-powered Service Desk PoC presented to the MD, COO, and CCO — featuring a Claude-powered reasoning engine with visible decision logging, automated ticket triage, AI-generated customer email threads, and MSP knowledge base integration (deployed to Netlify via GitHub). Built a Power Apps mobile app for field operations with camera capture, SharePoint, and Power Automate workflows. Configured a full Splynx ISP billing platform with 127+ tariff plans, GoCardless/Stripe payments, and Xero + WhatsApp ticketing integration.
Owned AWS infrastructure, IT operations, cybersecurity, and IT finance for a digital education platform serving thousands of learners. Led AWS architecture transformation (EKS, RDS, serverless, Terraform) reducing monthly spend ~42% ($19k → $11k) across 16 accounts, and completed 11 Well-Architected Reviews at 95% average compliance. Built centralised data infrastructure (Airbyte, Snowflake, DBT) cutting manual reporting by 60%. Appointed AI Ambassador, authored the organisation's first Responsible AI Policy, and enabled 300+ staff. Deployed Intercom Fin AI as primary support for ~4,800 learners.
Owned IT strategy and infrastructure across 140+ national parking sites. Managed revenue systems processing R140m+/month, delivered the Smart Park BI platform, and led a 184-site WAN migration. Promoted from Infrastructure Engineer to Head of IT.
Oversaw enterprise, healthcare, and ISP infrastructure during an interim engagement. Managed service delivery and network performance optimisation.
Built foundational expertise in parking technology, payment systems, and SQL database administration across 37+ production databases. Progressed through technical and leadership roles including Acting Regional Manager.